Privacy Policy

At Ismail Furniture, we are committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website, mobile app, and services.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Your name, email address, phone number, and shipping address when you place an order or contact us.
Payment Information: Details required to process your payments, such as credit card numbers and billing addresses. We do not store full credit card details on our servers.
Usage Data: Information about how you interact with our website and mobile app, including your IP address, browser type, pages viewed, and time spent on our site.
Communication Data: The content of your communications with us, such as emails or messages sent through our contact forms.

Analytics Data: We use PostHog, a third-party analytics service, to collect anonymous usage data including device identifiers, app interaction events (such as screens viewed and features used), and app lifecycle events. This data is not linked to your personal identity.

2. How We Use Your Information

We use your information for the following purposes:

To process your orders and manage your account.
To communicate with you about your orders, products, and services.
To improve our website, mobile app, and product offerings.
To provide customer support and respond to your inquiries.
For marketing and promotional purposes, such as sending you updates on new products or special offers (you can opt out at any time).
To detect and prevent fraud and other illegal activities.

3. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following cases:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and IT support. These parties are contractually obligated to keep your information confidential.
Legal Compliance: We may disclose your information if required by law or in response to a valid legal request.

4. Data Security

We implement a variety of security measures to protect your personal information. We use secure servers, firewalls, and encryption to safeguard your data. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Your Rights

You have the right to:

Access the personal information we hold about you.
Request that we correct any inaccurate information.
Request the deletion of your personal information (subject to certain legal limitations).
Opt out of receiving marketing communications from us.

6. Changes to This Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: sales@ismailfurniture.com
Phone: 01 859559 or 03 980380